Customer Charter

Our Promise - For your peace of mind

Time and budget over-runs are a major concern for any building project especially in the self build and housing sectors – incurring financial costs, disrupting planning and operations, and missed deadlines that can affect your personal life. But you can put those concerns aside when you use Eco Timber Homes, because we promise to complete your project on time and on budget – time after time.

Our Unique Customer Charter

Eco Timber Homes are committed to providing you with a building service that goes beyond your expectations. That’s why we have developed our unique Customer Charter that sets out the exceptional service levels we provide at all times.

You can expect

  • The building to be available for occupation on time.

  • The building to be provided to the agreed contract sum.

  • A service response within 24 hours from our Customer Services Team.

  • A response by one of our staff within 12 hours of their initial enquiry.

  • An initial project proposal within a mutually agreed time scale.

  • To deal with 'real' people - not an automated call centre.

  • To be included in a customer care programme.

And our customer care programme includes

  • A customer service interview after building hand-over.

  • Regular mailings – giving you the very latest developments in the modular building industry.

  • Regular contact at predefined intervals.

  • Access to our after sales team for any service issues or to discuss further development of your building needs.


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